Shipping & Returns

Free US Shipping

All orders ship free within the United States. We ship from our warehouse in Pennsylvania within 1 business day of your order.

• Standard shipping: 3–5 business days
• Free on all US orders — no minimum

30-Day Money-Back Guarantee

We stand behind every Set4Pets carrier. If you're not happy for any reason — including if your cat simply refuses to use it — return it within 30 days of delivery for a full refund.

• We cover return shipping both ways
• No restocking fee
• Full refund to your original payment method within 3–5 business days of receiving the return

How to Start a Return

Email us at and2amazon@gmail.com with your order number and we'll send a prepaid return label within 1 business day.

Damaged or Wrong Item

If your order arrives damaged or incorrect, contact us within 7 days and we'll send a replacement at no charge.