FAQ
Frequently Asked Questions
Everything you need to know about Set4Pets carriers, shipping, and returns. Still have a question? Email info@set4pets.com.
Orders
How do I track my order?
Once your order ships you'll receive a tracking link by email. Orders leave our Pennsylvania warehouse within 1 business day.
What payment methods do you accept?
All major cards (Visa, Mastercard, Amex, Discover), plus Shop Pay, PayPal, Apple Pay and Google Pay. Checkout is secure and encrypted.
Shipping & Delivery
How much does shipping cost?
Shipping is free on all US orders — no minimum.
How long does delivery take?
We ship within 1 business day from Warrington, PA. Standard US delivery is 3–5 business days, and a tracking email is sent as soon as your order ships.
Do you ship internationally?
At this time we ship within the United States only.
The Carrier
How does the S4P car seat-belt system work?
Two reinforced loops on the back of the carrier let you thread your car's seat belt through and buckle normally. The carrier is anchored to the seat — no sliding, no tipping. Setup takes under 60 seconds.
What size pets fit?
Cats and small dogs up to 25 lbs. Closed: 10″ × 14″ × 18″. Expanded: 24″ × 14″ × 18″. Most domestic cats — including Maine Coons and Ragdolls — fit comfortably.
Will it fit under an airline seat?
In closed mode it fits under most US airline seats (tested on Frontier and American Airlines). Always confirm with your specific airline before flying.
How do I clean it?
The cushion is removable and machine-washable (cold gentle cycle, air-dry). The exterior wipes down with a damp cloth. Mesh panels are spot-clean only.
Custom Photo Print
Can I put my own photo on the carrier?
Yes. Select Custom Photo Print on the product page (+$30), upload a square image (minimum 1500×1500 px) or choose one of our ready designs, and pick front or bottom placement. We print and ship within 24h from PA.
Refund & Exchange
What is your return policy?
You may request a return within 30 days of delivery. Items must be unused, in original condition, and with all tags and packaging intact. For hygiene reasons, products that show signs of pet use cannot be accepted for return unless they are defective.
How do I request a refund?
Email info@set4pets.com with your order number and the reason for your return, and we'll send you return instructions. Once we receive and inspect the item, approved refunds are issued to your original payment method within 7–10 business days. Return shipping is the customer's responsibility and is non-refundable, unless the item is defective or arrived damaged.
My item arrived damaged or wrong — what do I do?
Contact info@set4pets.com within 7 days. We'll cover return shipping and send a replacement at no charge.
